General Agreeement

By using this website or engaging Wheel-It Industries LLC for services, you agree to the following Terms of Service. These terms apply to all users of our website, mobile services, and any other interactions with our company.

Labor Rate

Our labor rates are variable dependent upon volume and job type. Rates are communicated in advance if requested. Rates are subject to change at any time. After hours emergency will incur higher rates.

Estimates & Authorization

Estimates will be created upon request. No repairs will be completed without your authorization. Authorization may be given in person, by phone, text, or email.

Refund Policy

• Labor: Labor charges are non-refundable once work has begun.

• Parts: New, unused parts may be eligible for a refund.  A restocking fee may apply.

• Deposits: Deposits for special-order parts or diagnostic services are non-refundable unless otherwise agreed in writing.

• All refunds are subject to card processing fee, non returnable parts and other losses. 

• All refunds are subject to change and shop approval

Warranty Policy

We stand behind our work. Wheel-It Industries LLC offers the following warranties:

• Labor Warranty: 12-month /12,000MI limited warranty on qualifying labor.

• Parts Warranty: We honor the manufacturer’s warranty on parts installed by us.

• Exclusions: Wear-and-tear items (e.g., brake pads, belts), used parts, customer-supplied parts, and unauthorized tampering void the warranty.

• Warranty Claims: All warranty claims are subject to change/approval.

• There is no warranty or guarantee on customer provided parts.

• Warranty work being carried out by another provider will require in depth diagnostics providing, Photos, Documentation, Sources used with written procedures, etc. Before proceeding with repairs. Proceeding with repairs before verifying cause of failure with Wheel-it Industries will result in forfeiture of any warranty. In the event another provider carries out warranty repairs Wheel-It Industries LLC will only cover up to the industry standard labor times at a set rate determined by Wheel-It Industries LLC.

Mobile Service Disclaimer

As a mobile repair provider, we perform services at your location. The customer is responsible for ensuring:

• The work area is safe and legally accessible.

• Proper permissions are given to work on site.​

• The vehicle is in a suitable state for service (not blocked, off-limits, or inaccessible).

• Parking or service-related permits are in place if required.

We reserve the right to decline service if working conditions are unsafe or unreasonable.

Limitation of liability

Wheel-It Industries LLC is not liable for the following:

• Loss of vehicle use, towing fees, storage fees, or incidental damages.

• Pre-existing issues or damage not related to the service provided.

• Customer-supplied parts that fail or do not fit.

Privacy Policy

We respect your privacy. Any personal data collected through our website or during service interactions is used solely for communication, billing, or service coordination purposes. We do not sell or share your information with third parties without consent.

Modifications to terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website and effective immediately unless otherwise stated.